We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.
• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company’s policy.
• Supervise and delegate work to reservation associate
• Ensure that all reservations are recorded as per standard procedures.
• Handle additional responsibilities as and when delegated by the Management.
• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• and the propensity to recognize and acknowledge other peoples’ ideas.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

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Location: Kolkata / Pune (Work from Office)

Department: Customer Experience & Quality

Timings: 11:00 AM – 8:00 PM | Weekly Off: Rotational (6-day workweek)

Join House of EdTech – Where Precision Meets Impact

At House of EdTech (Goenka Kachave LLP), we believe every learner deserves a world-class experience — not just in our courses, but in every interaction with us.

We’re looking for a Support Quality Auditor to join our Customer Experience & Quality Team, ensuring that our communications across Social Media, Chats, Calls, and Emails reflect our brand’s empathy, accuracy, and professionalism.

If you have an eye for detail, a passion for quality, and a drive to elevate customer experience, this is your opportunity to make a real impact

What You’ll Do (Your Impact):

• Audit with Purpose: Review customer interactions on social media platforms (Facebook, Instagram, Twitter/X, LinkedIn, YouTube, etc.) to ensure consistency, clarity, and tone alignment.
• Multi-Channel Excellence: Conduct audits of calls, chats, and emails to assess communication quality, accuracy, and adherence to process standards.
• Maintain Brand Integrity: Verify that agents follow brand voice, escalation protocol, and communication guidelines.
• Share Constructive Feedback: Provide objective, actionable feedback to agents and team leads to enhance service delivery.
• Generate Insightful Reports: Prepare weekly/monthly audit reports, highlight recurring issues, and recommend actionable improvements.
• Collaborate for Growth: Work closely with Training & Quality Leads to identify performance trends and support calibration sessions for audit consistency.

What We’re Looking For:

• Experience: 1–2 years in Customer Support / Quality Auditing / Process Evaluation (experience in social media response management preferred).
• Communication: Strong command of English and Hindi, both written and spoken.

Technical Skills:

• Proficiency in Excel / Google Sheets for reporting and data management.
• Familiarity with CRM systems or ticketing tools.
• Understanding of social media handling protocols and customer engagement norms.
• Detail Orientation: Strong observation skills with the ability to identify tone, empathy, and compliance nuances.
• Adaptability: Comfortable auditing across multiple support channels and working in a dynamic, fast-paced environment.

Soft Skills That Set You Apart:

• Objective and unbiased approach to evaluations.
• Excellent listener with the ability to deliver feedback tactfully.
• Team-oriented, yet able to work independently.
• Empathetic, organized, and meticulous in analysis.

Qualifications:

• Graduate in any stream (preferred but not mandatory).
• Exposure to Quality Assurance frameworks or Social Media Support will be an added advantage.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity to be part of one of India’s fastest-growing EdTech companies serving over 5M+ professionals.
• A culture built on learning, ownership, and continuous improvement.
• Career growth opportunities within the Customer Experience & Quality vertical.

Apply Now & Help Us Deliver a 5-Star Experience, Every Time

Job Types: Full-time, Permanent

Pay: Up to ₹320,000.00 per year

Work Location: In person

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Position- EDUCATION COUNCELLOR

Job Description-

Career counselling, Career guide, Coaching counselling, Placement assistance, provide services of career advisor and required services & guidance to the clients over telephonic conversation and help them over face to face meets as well.

Perks and benefits- 18k-22k along with Phone reimbursement

Location- DL 29, Sector 2, Bidhannagar, Kolkata (Landmark- Opposite of No.10 Water Tank)

Contact no.- 9851994499

Kindly apply by email- hr.ews.ngo@gmail.com

Sub: Application for the position of Education Councellor

Job Types: Full-time, Permanent

Pay: ₹18,000.00 – ₹22,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person

The post Job Vacancy Kolkata, West Bengal, India Position Education councellor at Education World Society appeared first on JobHunt India.

• Documentation & Reporting
• Prepare, format, and review official documents, reports, letters, emails, and presentations.
• Ensure accuracy, clarity, and professional English in all written communications.
• Email & Communication Management
• Draft and respond to professional emails using appropriate business language.
• Coordinate with internal teams, clients, and vendors through email and calls.
• ChatGPT & AI Tool Utilization
• Use ChatGPT to draft emails, proposals, reports, job descriptions, and SOPs.
• Assist in data summarization, content editing, and grammar correction using AI tools.
• Improve work efficiency by automating routine documentation tasks with AI support.
• Data Entry & Record Management
• Maintain databases, MIS reports, spreadsheets, and records accurately.
• Ensure proper filing (digital & physical) for easy retrieval.
• Tender & Compliance Support (if applicable)
• Assist in preparing tender documents, annexures, declarations, and compliance statements.
• Review documents for language accuracy and formatting standards.
• Coordination & Administrative Support
• Support management with daily administrative and operational tasks.
• Track task status, follow-ups, and deadlines.
• Quality Control & Proofreading
• Proofread all documents for grammar, spelling, tone, and consistency.
• Ensure company communication aligns with professional and brand standards.
• Process Improvement
• Suggest improvements in documentation workflows using AI tools.
• Maintain templates and standard formats for recurring tasks.
• Confidentiality & Compliance
• Handle sensitive company data with confidentiality.
• Follow company policies and data protection guidelines.

Skills Required

• Excellent written and verbal English communication
• Strong ChatGPT / AI prompt handling skills
• MS Office (Word, Excel, PowerPoint)
• Attention to detail & time management
• Ability to work independently and meet deadlines

How to Apply:

Interested candidates may send their updated CV to gourika2021@gmail.com

Job Type: Full-time

Pay: ₹10,000.00 – ₹15,000.00 per month

Work Location: In person

The post Job Vacancy Kolkata, West Bengal Position AI Operations Specialist at GOURIKA INDIA LIMITED appeared first on JobHunt India.

– Housekeepers will be responsible for cleaning and maintaining the place.

– Complete tasks like sweeping, emptying trash cans, dusting shelves, cleaning windows and mopping floors.

– Timing will be 11:00 AM to 6:00 PM. Lunch Time: 1:00 PM to 1:30 PM.

– Paid Leave – 4 Days every month – This will be decided mutually as how the person needs leave.

– Bonus during Durga Puja.

Location: AJC Bose Road – Beckbagan Crossing

Salary: 9,000/- per month in hand without PF and ESI.

8,000/- per month in hand with PF and ESI.

Interested candidates please call at 86972-64675 within 11:00 AM to 6:00 PM.

Pay: ₹8,000.00 – ₹9,000.00 per month

Work Location: In person

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About Us At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office. With 1000+ employees, 12+ offices across India, and ₹350 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for 10+ dynamic customer support professionals to join us

Key Responsibilities

• Customer Support: Assist learners via calls, emails, and chat to resolve queries efficiently.
• Problem-Solving: Address customer concerns, provide effective solutions, and escalate when necessary.
• Student Assistance: Guide learners on course navigation, material access, and platform usage.
• Active Listening & Engagement: Ensure customers feel valued through professional and empathetic interactions.
• Process Improvement: Identify recurring issues and suggest improvements for a better user experience.
• Team Collaboration: Work closely with tech and product teams to streamline customer interactions.

Required Skills & Qualifications

• Education: Bachelor’s degree preferred (any discipline).
• Communication: Strong verbal and written skills in English and Hindi.
• Customer Focus: Passion for helping customers with a problem-solving mindset.
• Tech-Savvy: Basic understanding of digital tools and learning platforms.
• Patience & Empathy: Ability to handle customer concerns professionally.
• Experience: 0–1 year in a customer support role (Freshers are welcome).

Why Join House of EdTech? At House of EdTech, we believe in fostering talent, providing growth opportunities, and creating a work environment that encourages learning and innovation. Here’s why you should consider joining us:

• Fast-growing EdTech Company: Work with a company backed by IIT Kharagpur alumni and industry experts.
• Career Advancement & Mentorship: Learn directly from experienced professionals and industry leaders.
• Performance-Based Incentives: Earn attractive bonuses and incentives based on your contributions.
• Vibrant and Energetic Work Culture: Be part of a team that values innovation, collaboration, and continuous improvement.
• Make an Impact: Help shape the future of education and empower learners across the country.

Job Type: Full-time

Pay: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Do you have a personal laptop that you can bring and use for work?
• Can you communicate fluently in both English (spoken and written)?
• Are you comfortable using online learning platforms, CRM systems, or other digital tools? Can you name any you’ve used?
• Are you available to join immediately? If not, please mention your notice period or the earliest possible joining date.
• Could you please share your most recent take-home (in-hand) monthly salary?

Experience:

• Customer support: 1 year (Required)

Shift availability:

• Night Shift (Preferred)

Work Location: In person

The post Job Vacancy Kolkata, West Bengal Position Customer Support Executive (Night Shift) at House Of Edtech appeared first on JobHunt India.

Ideal candidate has 2+ years B2B sales experience, strong communication, CRM proficiency, and a results-oriented mindset. Competitive salary, commission, and professional development provided. Apply if you are proactive, client-focused, and ready to grow with our team.

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