About the Company:
A leading Houston, Texas (USA)-based logistics company is expanding its global team and looking for dynamic and dedicated Process Executives to join our Kolkata office. You’ll play a key role in managing the company’s international hiring program and delivering top-notch customer interaction experiences.

Role Overview:

As a Process Executive (Voice Process), you will serve as the bridge between our U.S. operations and potential candidates. Your role involves handling recruitment-related communication, maintaining professionalism in every interaction, and ensuring seamless coordination across hiring stages.

Key Responsibilities:

• Conduct outbound calls to potential and shortlisted candidates for the hiring program.
• Manage inbound calls with exceptional communication and interpersonal skills.
• Demonstrate strong negotiation and persuasion abilities during candidate interactions.
• Post and manage job listings on leading job boards and portals.
• Engage with candidates via calls, chats, and emails throughout various recruitment stages.
• Prepare and maintain daily MIS reports and update internal databases.
• Collaborate effectively with internal stakeholders to ensure hiring objectives are met.

Desired Candidate Profile:

• Minimum 1 year of experience in international voice process (BPO/KPO).
• Prior exposure to overseas or U.S.-based recruitment is a strong advantage.
• Excellent English communication skills – both verbal and written – with a neutral accent.
• Ability to handle work pressure and meet deadlines efficiently.
• Proficient in basic computer applications (MS Office, email, job portals).
• Immediate joiners preferred.

Perks & Benefits:

• Highly competitive salary structure with performance-based incentives.
• Provident Fund (PF) and Health Insurance coverage (extendable to parents and dependents).
• Paid training and skill development opportunities.
• Stable, long-term growth with a reputed global organization.

Work Schedule:

• 5 days a week (Monday–Friday).
• Night shift aligned with U.S. time zones.
• Work from Office – Kolkata location only.

Transport Facility:

• Drop facility available within company-defined boundaries.

Job Location:

Kolkata, West Bengal, India

Job Type: Full-time

Pay: ₹25,000.00 – ₹35,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Kolkata District, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• Why do you consider yourself to be the right fit for the job role (as per the job description)?

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Location:

• Kolkata District, West Bengal (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

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The candidate should have excellent communication skills with convincing power, smart in approach can apply immediately.

Job Type: Full-time

Pay: ₹22,000.00 – ₹40,000.00 per month

Work Location: In person

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Location: Kolkata / Pune (Work from Office)

Department: Customer Experience & Quality

Timings: 11:00 AM – 8:00 PM | Weekly Off: Rotational (6-day workweek)

Join House of EdTech – Where Precision Meets Impact

At House of EdTech (Goenka Kachave LLP), we believe every learner deserves a world-class experience — not just in our courses, but in every interaction with us.

We’re looking for a Support Quality Auditor to join our Customer Experience & Quality Team, ensuring that our communications across Social Media, Chats, Calls, and Emails reflect our brand’s empathy, accuracy, and professionalism.

If you have an eye for detail, a passion for quality, and a drive to elevate customer experience, this is your opportunity to make a real impact

What You’ll Do (Your Impact):

• Audit with Purpose: Review customer interactions on social media platforms (Facebook, Instagram, Twitter/X, LinkedIn, YouTube, etc.) to ensure consistency, clarity, and tone alignment.
• Multi-Channel Excellence: Conduct audits of calls, chats, and emails to assess communication quality, accuracy, and adherence to process standards.
• Maintain Brand Integrity: Verify that agents follow brand voice, escalation protocol, and communication guidelines.
• Share Constructive Feedback: Provide objective, actionable feedback to agents and team leads to enhance service delivery.
• Generate Insightful Reports: Prepare weekly/monthly audit reports, highlight recurring issues, and recommend actionable improvements.
• Collaborate for Growth: Work closely with Training & Quality Leads to identify performance trends and support calibration sessions for audit consistency.

What We’re Looking For:

• Experience: 1–2 years in Customer Support / Quality Auditing / Process Evaluation (experience in social media response management preferred).
• Communication: Strong command of English and Hindi, both written and spoken.

Technical Skills:

• Proficiency in Excel / Google Sheets for reporting and data management.
• Familiarity with CRM systems or ticketing tools.
• Understanding of social media handling protocols and customer engagement norms.
• Detail Orientation: Strong observation skills with the ability to identify tone, empathy, and compliance nuances.
• Adaptability: Comfortable auditing across multiple support channels and working in a dynamic, fast-paced environment.

Soft Skills That Set You Apart:

• Objective and unbiased approach to evaluations.
• Excellent listener with the ability to deliver feedback tactfully.
• Team-oriented, yet able to work independently.
• Empathetic, organized, and meticulous in analysis.

Qualifications:

• Graduate in any stream (preferred but not mandatory).
• Exposure to Quality Assurance frameworks or Social Media Support will be an added advantage.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity to be part of one of India’s fastest-growing EdTech companies serving over 5M+ professionals.
• A culture built on learning, ownership, and continuous improvement.
• Career growth opportunities within the Customer Experience & Quality vertical.

Apply Now & Help Us Deliver a 5-Star Experience, Every Time

Job Types: Full-time, Permanent

Pay: Up to ₹320,000.00 per year

Work Location: In person

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